By placing an order, you have confirmed that you have read, understood and accepted these following policies:

CANCEL ORDER

Cancellation is approved within the first 6 hours of purchasing time. After that, your order will be automatically sent to the warehouse to pack and ship out. A management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

We would appreciate it if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.

ORDER MODIFICATION

If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us within 24 hours through our support email support@caredepartment.online. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

If you haven’t received a refund yet, first check your bank account again/ your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@caredepartment.online.